1. What type of paintings do you sell?

We specialize in selling mesmerizing abstract paintings that capture the essence of romance, connection, and duality. Our artworks invite viewers to explore the depths of human emotions and the profound beauty of love and truth.

2. How can I contact you?

You can contact us through the following channels:

• Trade name: Krupa Shah
• Phone number: +91 97696 97577
• Email: krupashah7252@gmail.com
• Physical address: 8/B2, Lands End Building, 29D, Dungersi Cross Lane, Walkeshwar, 400006 Mumbai MH, India

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at krupashahofficial@gmail.com to initiate a return. For more details, please refer to our refund policy.

4. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

5. Can I return personalized or custom-made paintings?

Unfortunately, we do not accept returns for personalized or custom-made paintings. However, if you have any concerns about your specific item, please get in touch with us and we will assist you.

6. Do you offer exchanges?

Currently, we do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

7. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. Do you ship internationally?

Yes, we offer international shipping. However, please note that additional customs fees, taxes, or duties may apply depending on your country's regulations. These charges are the responsibility of the buyer.

9. How long does shipping take?

The shipping time depends on your location. Once your order is processed and shipped, it typically takes between 7-14 business days for domestic orders and 14-21 business days for international orders to arrive. Please note that these are estimated delivery times and delays may occur due to customs or unforeseen circumstances.

10. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our full refund policy for more details.